Effective Date: April 20, 2015
Turf Terminators’ Privacy Policy
At Turf Terminators, LLC (“Turf Terminators”), your privacy is important. As such, we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.
This Privacy Policy covers only the information provided to us when you visit or enter information into the Turf Terminators website, www.turfterminators.com. Please be aware that other websites that you may access through our site or during our consultations may collect personally identifiable information about you. Our Privacy Policy does not cover those third party websites, and we encourage you to read their privacy policies prior to providing them with your personal information.
Collection and Use of Personal Information
Personal information is data that can be used to uniquely identify or contact a single person.
You may be asked to provide your personal information directly into the Turf Terminators website. Turf Terminators may share this personal information and use it in ways that are consistent with this Privacy Policy. Turf Terminators may also combine it with other information to provide and improve products, services, content, and advertising.
Personal Information That We Collect
- When you request a consultation, engage with Turf Terminators, contract with or utilize Turf Terminators’ website, communicate electronically with Turf Terminators, or utilize the services of a third party or financing agent affiliated with Turf Terminators online or telephonically, we may collect personal information, including your name, mailing address, phone number, email address and contact preferences.
- When you register for and/or participate on Turf Terminators forums or other public forums, we may collect the information you provide such as name, mailing address, email address, and phone number.
- For customers interested in or utilizing our financing options, we or our third party affiliates may collect personal information, including your name, mailing address, phone number, email address, date of birth and contact preferences. Such information may be collected and stored by our third party affiliates. Please see the below sections entitled “Disclosing to Third Parties” and “External Websites” for additional information. Turf Terminators may collect and store such information or parts thereof independently. We and our third party affiliates may also receive information about you from consumer reporting agencies such as credit history and capacity.
How We Use Personal Information
- Personal information about visitors to our website, our customers or our former customers will only be disclosed as permitted or required by law. We may use personal information and other information to provide you access to our website, process your requests, solicit your feedback, inform you about our products and services and those of our third-party marketing partners, and to improve the Turf Terminators website. Also, we may share personal information and/or other information as described below.
- We also use personal information to help us develop, deliver, and improve our products, services, content, and advertising.
- In striving to serve you, we may sometimes share personal information with others so they may help us by providing services to us or by providing services on our behalf or jointly with us to you.
- We may use your personal information to comply with legal requirements and other matters related to confirmation of a completed transaction, such as sending important notices, and communications about your contracted services or products and changes to our terms, conditions, and policies. Because this information is important to your interaction with Turf Terminators, you may not opt out of receiving these communications.
- We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Turf Terminators’ products, services, and customer communications.
Collection and Use of Non-Personal Information
We also collect non-personal information − data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose and to any entity, as permitted by law. The following are some examples of non-personal information that we collect and how we may use it:
- We may collect information such as occupation, language, zip code, area code, unique device identifier, location, and the time zone where Turf Terminators’ products or services are used so that we can better understand customer behavior and improve our products, services, and advertising.
- We also may collect information regarding customer activities on our website, and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of the most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.
If we do combine non-personal information with personal information, then the combined information will be treated as personal information for as long as it remains combined.
Domain Name and IP Address
We may automatically collect data when you use the Turf Terminators website, such as IP addresses, browser type and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the website you visit, and similar information concerning your use of the website in order to measure use, to improve the content or responsiveness of our site or to customize the content or layout of the site for the individual visitor. We may also aggregate information relating to our visitors’ traffic patterns from the data that we collect and retain concerning the IP addresses and domain names of our visitors, and we may divulge such aggregate information about our users with third parties such as our business partners, distributors, and service and support providers.
You may visit our website anonymously if you wish, by using appropriate software or web services available from or through third parties.
Log Files
We maintain a log file of all actions that are initiated or facilitated using our website, to capture, record and store data concerning the transaction. Access to this data is restricted to those who administer our network and public website, and to our legal counsel who may access this information in the event of a dispute, in response to legal process or law enforcement inquiries, abuse of our website, or violation of our Terms of Use Policy.
E-mail Address
E-mail is not necessarily secure against all forms of interception. If your communication includes sensitive information about you and you would prefer not to transmit this information in this fashion, please contact us by mail or telephone rather than e-mail.
We collect only those e-mail addresses that are volunteered by the visitor, through e-mail messages addressed to our company or its employees, or through visitor responses via the “Get Started” portion of the site, e-mail marketing destination web pages, affiliated companies and public events.
We use the lists of e-mail addresses for marketing purposes and to inform those interested in our products and services about events, products, services or other items of interest.
- You may opt-out of receiving the promotional or marketing e-mails at any time by emailing [email protected] or by writing to Turf Terminators at 11999 San Vicente Blvd., Suite 300 Los Angeles, CA 90049. We will use commercially reasonable efforts to process such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our subscription databases.
This opt-out procedure will not be available for e-mails that are necessary to provide confirmation of a completed or upcoming transaction (such as an appointment, purchase, service request or change in the visitor’s user profile) as communication for such purposes is pertinent to our business relationship with you.
Cookies and Other Technologies
Turf Terminators’ website, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We may treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information.
Turf Terminators and its partners may use cookies and other technologies in mobile advertising services to control the number of times you see a given ad, to deliver ads that relate to your interests, and to measure the effectiveness of ad campaigns.
Turf Terminators and its partners may also use cookies and other technologies to remember personal information when you use our website, online services, and applications. Our goal in these cases is to make your experience with Turf Terminators more convenient and personal. Knowing someone using your computer or device has used a particular service helps us make any advertising and email communications more relevant to your interests. And knowing your contact information and information about your computer or device helps us register your products, personalize your operating system, set up your Turf Terminators service, and provide you with better customer service.
In some of our email messages, we may use a “click-through URL” linked to content on the Turf Terminators website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, then you should not click text or graphic links in the email messages.
Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
Disclosure to Third Parties.
We may use personal information and other information to provide you access to the Turf Terminators website, process your requests, solicit your feedback, inform you about our latest products and services and those of our third-party marketing partners, and to improve the Turf Terminators website. Also, we may share personal information and/or other information as described below.
In an ongoing effort to better understand our users and our website, we might analyze the other information in aggregate form in order to operate, maintain, manage, and improve the website. This aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, and business partners. We may also disclose aggregated user statistics in order to describe our products and website to current and prospective business partners and to other third parties for other lawful purposes.
In order to administer our promotional programs, we may share your personal information and/or other information with our third-party promotional and marketing partners, including, without limitation, business participating in our various programs.
We may from time to time share personal information and/or other information with other companies who may provide you information about the products and services they offer. However, to the extent required by law, you will be given the opportunity to opt-out of such sharing.
We may employ other companies and individuals to perform functions on our behalf. Examples may include managing and analyzing customer data, processing requests and providing marketing assistance, information technology support, and customer service. These other companies will have access to personal information and/or other information only as necessary to perform their functions and to the extent permitted by law.
We may share some or all of your personal information and/or other information with any of our affiliated companies, subsidiaries, joint ventures, or other companies under common control with us.
As we develop our businesses, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, sale of assets, dissolution, or similar event, the personal information and other information may be part of the transferred assets.
To the extent permitted by law, we may also disclose personal information and/or other information when required by law, court order, or other government or law enforcement authority or regulatory agency, or whenever we believe that disclosing such information is necessary or advisable, for example, to protect the rights, property, or safety of Turf Terminators or others.
Protecting Personal Information
Turf Terminators takes commercially reasonable precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
Personal information collected by Turf Terminators is only accessible by appropriate personnel who have a business or legal need for the information. We use systems, policies and procedures to maintain the accuracy of customer information and to protect it from loss, misuse, or alteration.
Notwithstanding the foregoing, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, e-mail sent to or from the website may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.
Children’s Privacy
We do not knowingly collect personal information from children under the age of 13 through the website. If you are under 13, please do not give us any personal information. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce our Privacy Policy by instructing their children to never provide personal information through the website without their permission. If you have reason to believe that a child under the age of 13 has provided personal information to us, please contact us, and we will endeavor to delete that information from our databases.
California Residents
Under California Civil Code Section 1798.83, California residents who have an established business relationship with Turf Terminators may choose to opt out of our sharing your personal information with third parties for direct marketing purposes. If you are a California resident and (1) you wish to opt out; or (2) you wish to request certain information regarding our disclosure of your personal information to third parties for the direct marketing purposes, please send an e-mail to [email protected].
External Websites
In order to retain some of Turf Terminators’ services, you may be asked to submit personal and non-personal information to the websites of third parties. Turf Terminators’ website may also contain links to third-party websites. Turf Terminators does not collect or store any of the information collected by the third party websites. Moreover, Turf Terminators has no control over the privacy practices or the content of any of these websites. As such, we are not responsible or liable for their content or privacy policies. You should check any applicable third-party privacy policies and terms of service when visiting any other websites. If you do not wish such third parties to have your personal information, you should refrain from volunteering personal information to those third parties.
Do Not Track
Currently, various browsers – including Internet Explorer, Firefox, and Safari – offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to Web sites’ visited by the user about the user’s browser DNT preference setting. Turf Terminators does not currently commit to responding to browsers’ DNT signals with respect to the company’s website, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent. Turf Terminators takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.
Acceptance of Policy
By visiting Turfterminators.com, you are accepting the terms and conditions of this Privacy Policy, and we have the right to use your information as described in this Privacy Policy. We reserve the right to modify this Privacy Policy at any time. Your continued use of Turfterminators.com after we either personally notify you or generally post such changes on Turfterminators.com will constitute your acceptance of those changes.
This Privacy Policy applies only with respect to the information that we collect on Turfterminators.com and not to any information that Turf Terminators collects through other methods or sources.
If for some reason you believe that Turfterminators.com has not adhered to this Privacy Policy, please notify us at one of the addresses provided below.
Changes to This Privacy Policy
By using our website, you consent to the collection and use of your information as we have outlined in this Privacy Policy and, if applicable, to our Terms of Use Policy. This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time, and will post any changes on the website as soon as they go into effect. By accessing or using the website after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please refer back to this Privacy Policy on a regular basis.
How to Contact Us
We welcome comments and questions on this Privacy Policy. As stated above, we are dedicated to protecting your privacy, and we will make every reasonable effort to keep your information secure. Questions regarding our Privacy Policy should be directed via e-mail to [email protected] or by writing to Turf Terminators at 11999 San Vicente Blvd., Suite 300 Los Angeles, CA 90049.
